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Refund Policy

Last updated: 28 September 2026

This policy explains how billing, cancellations and refunds work for MANZIL services.

Quarterly plans

  • MANZIL plans are billed quarterly, every 3 months, in advance.
  • Annual plans are billed once a year, in advance.

All services are non-refundable

  • Fees paid for MANZIL services are non-refundable, including plan fees for the current billing period, setup and onboarding fees, and add-ons.
  • Charges for messaging, voice minutes and third-party APIs already consumed are not refundable.
  • We do not offer partial refunds or credits for unused time within a billing period.

Cancellations

You can cancel at any time. Your plan stays active until the end of the current quarter (or year, for annual plans) and will not renew after that.

Billing errors

If you were charged in error, for example a duplicate charge, contact us and we will correct it.

Enterprise agreements

Custom and enterprise engagements follow the terms set out in the signed agreement.

Questions about this policy? Write to sales@aimanzil.com.